At Furmingos, your satisfaction is our top priority. We want you to love your purchase, but if for any reason you're not completely happy, we're here to help with easy returns and exchanges.

Return Policy

30-Day Return Window: We accept returns within 30 days of your purchase date.

Condition: Items must be returned unused, in their original condition, and in the original packaging.

Non-Returnable Items: Unfortunately, we cannot accept returns on gift cards, items marked as final sale, and any personalized products.

How to Initiate a Return

Contact Us: Email us at info@furmingos.com with your order number and the reason for your return. Our team will respond promptly to assist you.

Return Instructions: After receiving your return request, we’ll send you detailed return instructions. Please note that return shipping costs for voluntary returns or exchanges are the responsibility of the customer and will be deducted from your refund.

Ship Your Item: Securely package the item and drop it off at your nearest shipping facility. Please ensure the item is well-protected to avoid damage during transit.

Refund Process

Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.

Processing Time: Refunds will be processed within 5-7 business days after the return is received and inspected.

Refund Method: The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Exchanges

Quick & Easy: If you would like to exchange an item for a different color or style, simply follow the same steps as the return process. Return shipping for exchanges is also the responsibility of the customer.

Shipping of Exchange Items: Once we receive the original item, we will process your exchange and ship the new item to you promptly.

Note: If the item you wish to exchange is out of stock, we will notify you and offer a refund or the option to select a different item.
Damaged or Defective Items

We take great care in ensuring that all our products meet high-quality standards. However, if you receive a damaged or defective item, please contact us immediately:

Contact Us: Email us at info@furmingos.com with your order number, a description of the issue, and photos of the damage or defect.

Replacement: We will arrange for a replacement to be sent to you at no additional cost and cover all related shipping expenses.

Questions?
If you have any questions or need further assistance with your return or exchange, our customer service team is here to help. Contact us at info@furmingos.com. We’re committed to ensuring you have a great experience with Furmingos.