Welcome to our FAQ page! Here, you'll find answers to the most common questions about Furmingos. If you don't find what you're looking for, feel free to contact us—we're always happy to help!

1. What are Furmingos keychains made of?

Our Furmingos keychains are crafted from high-quality rabbit fur, ensuring a luxurious and soft texture. Each piece is designed to bring a touch of tropical flair and elegance to your accessories.

2. How do I care for my Furmingos keychain?

To keep your Furmingos keychain looking its best:

• Avoid water exposure: Keep it away from moisture to maintain the fur's softness.
• Spot clean: Gently spot clean with a damp cloth if necessary. Do not soak or submerge the keychain in water.
• Store properly: Store your keychain in a cool, dry place when not in use to preserve its quality.

3. Can I purchase Furmingos keychains if I live in California?

Unfortunately, due to California's state regulations on fur products, we cannot ship our rabbit fur keychains to addresses in California. We apologize for any inconvenience this may cause.

4. What is your shipping policy?

We offer both standard and expedited shipping options. Orders are typically processed within 1-2 business days. For more details on shipping rates and delivery times, please visit our Shipping & Returns page.

5. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on your location and will be calculated at checkout. Please note that customs fees and import taxes may apply to international orders.

6. How do I return or exchange an item?

We want you to love your Furmingos purchase! If you're not completely satisfied, we accept returns within 30 days of purchase. Items must be unused and in their original packaging. For more information on returns and exchanges, visit our Returns & Exchanges page.

7. How long does it take to receive a refund?

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

8. What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as other payment methods listed at checkout. All payments are processed securely.

9. How do I apply a discount code to my order?

During checkout, you’ll see a field to enter your discount code. Simply type or paste your code into the box and click "Apply" to see your savings before completing your purchase.

10. How can I contact customer service?

If you have any further questions, concerns, or need assistance, our customer service team is here to help! You can reach us via email at info@furmingos.com. We’re committed to providing excellent support.

11. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. Gift cards are available in various amounts and make the perfect gift for any occasion. Please note that gift cards are non-returnable and non-refundable.

12. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a confirmation email with tracking information. You can use the tracking number provided to follow your package’s journey.